by Greg Mitchell | Sep 1, 2026 | Expectations, Accountability, Culture, Engagement, Success Through People Model
If you’ve been in and around small business for any length of time, I suspect you’ve at some point said, or heard someone else say, something along the lines of “I thought you were doing that.” In small business, everyone pitches in. That’s one of the best parts. But...
by Greg Mitchell | Aug 18, 2026 | Leadership, Accountability, Expectations, Success Through People Model
If you’re an owner or manager in a small business, there’s a chance that you’ve said (or at least thought) something like: “We’re a good bunch of people. We don’t do drama. We just want everyone to get along.” That’s a healthy instinct. Most small businesses don’t...
by Greg Mitchell | Jul 17, 2026 | Success Through People Model, Accountability, Culture, Equipping Others, Expectations, Leadership
Like me, you may have had this experience: you ask someone to do something, they do it… and the outcome is not quite (or at all!) what you wanted. You might then find yourself stuck choosing between two annoying options: Option A: Jump in and “fix it” yourself...
by Greg Mitchell | Nov 13, 2025 | Accountability, Culture, Expectations, Success Through People Model
Let’s talk about a word that makes some people squirm: accountability. It’s the backbone of high-performing teams and thriving businesses, but it’s also the thing that tends to slip through the cracks, especially for small and medium-sized businesses (SMEs), where the...
by Greg Mitchell | Oct 17, 2025 | Expectations, Leadership, Success Through People Model
If you’ve ever felt frustrated by a staff member “not getting it,” or you’ve noticed tasks repeatedly falling through the cracks, you’re not alone. For small and medium-sized businesses, where every person counts, unclear expectations can quickly snowball into bigger...
by Greg Mitchell | Feb 3, 2025 | Accountability, Culture, Engagement, Expectations, Leadership, Success Through People Model
I was chatting with one of our small business clients the other day, who was proudly (and rightly so) telling me of his success since implementing regular one-on-one meetings with his team. He mentioned the benefits of the meetings in terms of maintaining...
